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Butters and Balm has a 3-day return policy, which means you have 3 days after receiving your product(s) to request a return. Please note: All Butters and Balm body butter sample packs and gift card purchases are non-refundable and non-exchangeable.
To be eligible for a return, your item must be in the same condition as it was received, in its original packaging, unused, and accompanied by the original receipt or proof of purchase.

To start a return, please contact us at buttersandbalm@gmail.com. If your return is accepted, a return shipping label and specific shipping instructions will be provided. Items returned to us without initiating a return will not be accepted.
Feel free to contact us with any concerns/question that you may have regarding product returns at buttersandbalm@gmail.com.

Refunds
Upon the receipt of your product return, we will inspect your return to ensure it meets the return eligibility criteria. If your return meets the criteria, you will be notified and automatically refunded on your original form of payment. If your return doesn’t meet the return criteria, you will be notified as well. Please keep in mind that due to banking and/or credit card company processing times, your refund may not automatically post to your account at the time Butters and Balm issues your refund.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after your order is placed. You will receive an email notification when your order has shipped.